Terms and conditions

ARES BALTA asks the user to carefully read these conditions before making any transaction on the online store.

  1. Seller identification

These General Conditions are made in accordance with the provisions of the article 97 of Royal Legislative Decree 1/2007, of November 16, and are intended to regulate and inform the consumer of the conditions that will govern all the transactions carried out in the online store of CAVAS PARES BALTA, SLU (hereinafter PARES BALTA).

PARES BALTA, a company registered in the Mercantile Registry of Barcelona, Volume 24757, Folio 166, Sheet B-75063, with CIF B08034274 and fiscal address at Av. Tarragona 108, 08720 Vilafranca del Penedès (Barcelona), is responsible for the online store: https://paresbalta.com/buy-cava-wine-online

In the event of an incident, complaint or claim regarding a purchase made through the online store, the customer should contact PARES BALTA by email at club@paresbalta.com or call at +34 938 901 399 from Monday to Friday, from 9am to 6pm.

  1. Limitation of access and purchase

Since the products sold are alcoholic beverages:

  • It is forbidden to sell and cava wine to minors.
  • The sale of wine and cava is not directed to countries where the consumption of alcoholic beverages is forbidden.
  1. Prices

All the prices shown in the online store have VAT included, as well as any other taxes that may correspond to them. Shipping costs are additional to the given prices and they are indicated in the total price, before finishing the order. The shipping price will depend on the destination. The prices applied are those in force on the date the order is made, regardless of the day the delivery will be made.

If offers were made, they would be properly identified, providing both prices, the special price and the previous one.

PARES BALTA has the right to make, without prior notice, changes or updates of the prices of products and services, but the changes will not affect orders already made and paid.

  1. Payment methods

Once the purchase of the products is confirmed, the customer must proceed with the payment for the amount indicated. The available means of payment are:

  • Payment by credit or debit card VISA, MASTERCARD or AMERICAN EXPRESS. It is possible to pay by card through Stripe Redsys platforms.
  • Payment by Pay Pal.
  • Payment by bank transfer. The account number where the client must make the transfer is indicated, as well as the reference.

In the case of paying by bank transfer, if after 5 days from the purchase the amount due has not been received, PARES BALTA can cancel the purchase without prior notice.

PARES BALTA guarantees a safe purchase and the card data protection, as it is not stored in the company’s systems.

Any incident that may happen while the charge must be communicated as soon as possible by the client using the email or phone number said above.

  1. Shipping information

Currently, shipments can be made to the following countries:

  • Spain: We can deliver to the entire Peninsula. We cannot directly deliver to the Canary Islands, Ceuta, or Melilla. By contacting through email or the web form, PARES BALTA tries to help the customer to get the wines and cavas in these destinations.
  • Europe: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Monaco, Poland, Portugal, United Kingdom, Czech Republic, Romania, Sweden, Switzerland (not more than 6 bottles per order).
  • Asia: Hong Kong, Japan, Philippines, Taiwan, Israel, South Korea, Singapore.

The shipping costs are given by the transport companies and these include all fees and taxes. In the case of Spain, shipping is free as long as the order exceeds the value of 60€. Otherwise, the transport cost is 10€.

The transport costs are calculated for 6 bottle boxes. To optimize this cost and to be able to carry out the shipment in the safest way, we recommend that the total number of bottles should be a multiple of 6. Not all the bottles must be of the same wine, the customer can mix wines, cavas, oil and honey in the same box (3 jars of honey are equal to the space of 1 bottle of wine).

To track the order, the customer can ask PARES BALTA for the tracking number of the shipment and this will be provided by email.

  1. Delivery information

The transport will be carried out through different courier services and it will be necessary to communicate the customer’s contact and shipping details to the carrier in order to ensure its performance.

Deliveries will be made to the shipping address provided. The term is calculated once the PARES BALTA confirms the order and it depends on the country of destination:

  • Spain (peninsula): the usual period is 24 to 72 hours, working days.
  • Spain (Canary Islands, Balearic Islands, Ceuta and Melilla): from 7 to 10 working days
  • Europe: 3 to 10 working days.
  • Asia: 1 to 3 weeks.

All these deadlines are indicative and may be altered for logistical reasons or force majeure. In the event that the deadlines were not the usual ones and there were delays in deliveries, PARES BALTA would contact the customer as soon as possible once being aware of, to indicate a new approximate delivery date.

If for any reason the client needs the order to be delivered in a certain time slot, it must be specified in the comments field of the purchase form.

PARES BALTA will not assume the costs or any responsibility when the delivery cannot be made because of the inaccuracy or falsity of the data provided by the client; neither in the event that the delivery cannot be made for reasons beyond the control of the transport company, such as the absence of the addressee.

If the client wishes to change the delivery address, it can be done for free in case the order still has not left PARES BALTA facilities. If it has already left the warehouse, the customer must wait the delivery and afterwards initiate the return or forwarding procedures, as stated in the Returns and Exchanges policy.

If the customer does not receive the order within the set period, he should contact PARES BALTA through the contact form on the website or the methods mentioned above.

At the time of delivery, the customer must check that the order is in accordance with what he requested, before accepting the boxes.

All shipments are guaranteed and have insurance against loss or breakage for 100% of their value, so PARES BALTA guarantee the perfect delivery of the purchased product.

If any of these cases occurs, the client must contact PARES BALTA through the aforementioned methods within 24 hours from the reception and send a photography of what has happened. Afterwards, PARES BALTA will resend the broken or lost products, assuming the company all the costs.

  1. Returns and Exchanges Policy

The circumstances that may cause a return or change are the following:

  1. If the ordered product does not appeal the customer.
  2. Product exchange. If the customer receives a product but decides to exchange it for a different one.
  3. Product received different to the one requested. If the customer receives a different product than the one desired.
  4. Defective product. If a product arrives broken, damaged or defective due to poor bottling or labeling.

The maximum period for the client to report any of these circumstances is 14 calendar days, from the reception of the product. The client should contact us by email at club@paresbalta.com or by calling +34 938 901 399 from Monday to Friday from 9 a.m. to 6 p.m., and PARES BALTA will try to resolve it as soon as possible.

Regardless of the reason, any return or exchange must be previously authorized by PARES BALTA.

If the return is approved, it must be sent by courier to the following address: Av. Tarragona 108, 08720 Vilafranca del Penedès (Barcelona). Once the products are received, they will be reviewed and must meet the following conditions so that the return can be accepted:

  • The products must be returned in the same conditions in which they had been received, with all its accessories and without being damaged. In any case, unsealed items will not be accepted.
  • Items must be properly packaged for the return. They will be not accepted if they get damaged during the transport of the return. These will be rejected and returned at the customer’s expense.
  • Defective products due to customer’s misuse will be returned to the customer at its expense.

Our return policy applies to orders placed directly through direct purchases or through our online store. If the product has been purchased from a specialized store or distributor, the customer should contact directly to the respective selling point.

7.1 Cancellation or contract withdrawal

Pursuant to 34/2002 Law, October 12, on Services on the Information and Electronic Commerce, the customer has the right to withdraw the contracted order.

The client can cancel the order for free, as long as it is communicated before it has been delivered to the carrier. In case of communicating it once the order has left PARES BALTA facilities, the customer must wait to receive the order and therefore, proceed with its return.

The customer can return any purchased item, provided the products have not been opened nor used and they have their original seal and packaging. Promotional gifts must also be returned. In accordance with art. 103 letter c) of RDLeg. 1/2007, this right will not proceed when refers to customized products or bottles.

The cost of returning the order will be borne by the customer, so that he/she can choose the transport agency he wants the more. PARES BALTA will not be responsible if the returning package do not reach its destination, thus we recommend using a secure tracking service for returns. 

Once it has been verified that the product meets the previously mentioned requirements, we will proceed with the refund of the product, discounting the shipping costs that will always be borne by the customer. The reimbursement will be made through the same payment method used by the client and may take between 7-15 business days to become effective.

 7.2 Product Change

Once the client has received the order, if he wants to change the product for a different one, he can communicate it within 14 calendar days.

The cost of returning the order will be borne by the customer, so that he/she can choose the transport agency he wants the more. PARES BALTA will not be responsible if the returning package do not reach its destination, thus we recommend using a secure tracking service for returns. 

Once the product conditions have been checked, the new product will be shipped:

  • If the substitute product costs the same amount, the customer must pay the shipping costs.
  • If the substitute product costs a lower price, the difference will be refunded, although the customer must pay the shipping costs.
  • If the substitute product costs a higher price, the customer will pay the price difference between the products and its respective shipping costs. 

7.3 Product received different to the one requested

If the order received by the client does not contain a requested product, it must be communicated within a maximum period of 14 calendar days, giving all the details of the problem and providing all the information possible (photos, videos, etc.)

Once the mistake has been verified, PARES BALTA will assess the best option to solve the incidence, and in accordance with the client, it will be determined whether to proceed with:

  • The substitution of the wrong product for the one purchased, being all the expenses borne by PARES BALTA.
  • The refund of the amount paid for the product initially purchased.

7.4 Defective product

In the event that the product received by the customer is defective, PARES BALTA will replace the product bearing all the costs of the return and of the new shipping.

The client must inform the winery if there is any kind of anomaly or defect, giving all the details of the problem and providing all the information possible (photos, videos, etc.)

The guarantee does not cover the misuse or poor conservation of the product, being also excluded the cases in which the defect or deterioration has been produced by external events, accidents, force majeure, or fortuitous.

  1. PARES BALTA responsibilities

PARES BALTA guarantees the quality of all products and services contracted through the website.

All the rights that provided by the current legislation with respect to consumers and users are also guaranteed.

Failure to comply with any of these General Conditions will lead to the return of the products or the cancellation of the services purchased by the customer.

9. CUSTOMER responsibilities

The client undertakes all the time to provide truthful and accurate information on the data requested in the contact and contracting forms, as well as to keep data updated. 

The client undertakes to make a lawful use of the products and services, without challenging the current legislation or harming the rights and interests of third parties.

The client accepts all the provisions and conditions contained in these Purchase Conditions, understanding that they reflect the best will of PARES BALTA to develop this service.  

10. Security and data protection

PARES BALTA guarantees security and confidentiality in all its communications with its clients, as well as guarantees that will treat the data provided in accordance with the company’s Privacy Policy. 

On the other hand, online card payment operations will be carried out through a secure server based on SSL, which protects the data against attempted breaches by third parties. 

11. Rights over content

These conditions do not imply a license to the client for the use of the commercial name, brands, contents, designs, photography, etc. The client undertakes to respect the existing intellectual and industrial property rights exposed in the Legal Notice.

12. Idioma

El idioma en que se formaliza el contrato entre PARES BALTA y el cliente es el catalán, castellano o inglés, según idioma seleccionado en el sitio web. 

13. Jurisdicción y Ley aplicable

En caso de conflictos en la interpretación o aplicación de las presentes condiciones contractuales, tratándose de consumidores finales, de acuerdo con la normativa aplicable serán competentes los Juzgados del lugar de cumplimiento de la obligación o los del domicilio de la parte compradora.

 

We are open. Wine Shop. Visits and Tastings. Monday to Sunday. From 9:30 am to 6:30 pm.
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